Privacy Policy

1.Who We Are

Acevestor Software Inc. is a company incorporated in British Columbia, Canada. We operate Askie, a software-as-a-service platform designed for personal care businesses.

Contact Acevestor Software Inc.

• Email: support@getaskie.com
• Website: https://getaskie.com

2.Scope of This Policy

Askie is a multi-tenant platform that serves two groups of people:

• Subscribers (Tenants): Business owners and their staff who create an Askie account and use the platform to run their business.
• Clients: The end customers of those businesses, whose information (name, phone number, email address) is entered into Askie by the tenant for appointment management purposes.

This policy primarily governs the data we collect from Subscribers. Client data is collected and controlled by the Subscriber (the business) — Askie acts as a data processor for that information. Subscribers are responsible for their own legal basis for collecting and storing client information. See Section 8 for more detail.

3.Information We Collect

4.How We Use Your Information

We use the information we collect to:

• Deliver and maintain the service — account setup, authentication, feature access
• Process payments — billing, subscription management, invoicing via Stripe
• Send transactional communications — appointment confirmations, system alerts, account notifications
• Send product and marketing emails — new feature announcements, tips, updates (Subscribers only; opt out anytime)
• Analyse platform usage — understanding feature adoption and improving the product
• Ensure security — detecting fraud, preventing abuse, protecting accounts
• Comply with legal obligations — responding to lawful requests, enforcing Terms of Service

5.Legal Basis for Processing

We process personal information on the following bases:

• Contractual necessity — processing required to deliver the service you signed up for
• Consent — marketing emails (you may withdraw consent at any time by unsubscribing)
• Legitimate interests — platform analytics, security monitoring, and product improvement, where these do not override your rights
• Legal compliance — where required by applicable law

This policy is designed to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable to US-based users, the California Consumer Privacy Act (CCPA).

6.Third-Party Services We Use

We share data with the following service providers solely to operate the platform:

We do not sell your personal information. We do not share it with third parties for their own marketing purposes.

7.Data Sharing

Beyond the service providers listed above, we may disclose information:

• With your consent — if you explicitly authorize a disclosure
• For legal reasons — to comply with a court order, law, or governmental authority, or to protect the rights, property, or safety of Askie, our users, or the public
• In a business transaction — if Acevestor Software Inc. is involved in a merger, acquisition, or asset sale, your information may be transferred; we will notify you before your data becomes subject to a different privacy policy

8.Tenant Responsibility for Client Data

Subscribers (business owners) act as the data controller for the personal information they collect from their clients. Askie processes that data on the Subscriber's behalf as a data processor.

As a Subscriber, you are responsible for:

• Having a lawful basis to collect and store your clients' information
• Informing your clients about how their data is used
• Complying with applicable privacy laws in your jurisdiction when using Askie to communicate with clients

9.Data Retention and Deletion

Active accounts

We retain your data for as long as your account is active or as needed to provide the service.

After cancellation

Your data remains accessible for export for up to 12 months following account cancellation.

Permanent deletion

After 12 months post-cancellation, all account and associated data is permanently deleted from our systems.

Deletion requests

You may request early deletion of your data by contacting us at support@getaskie.com.

10.Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access

Request a copy of the personal information we hold about you.

Correction

Request that inaccurate information be corrected.

Deletion

Request that your personal information be deleted (subject to legal retention obligations).

Opt-out

Unsubscribe from marketing emails at any time using the link in any email or by contacting us.

Data Portability

Request your data in a structured, machine-readable format.

Objection

Object to processing based on legitimate interests.

To exercise any of these rights, contact us at support@getaskie.com. We will respond within 30 days.

11.Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your authenticated session
• Remember your preferences
• Analyse how the platform is used (analytics)
• Operate reCAPTCHA bot detection (Google)

You can control cookies through your browser settings. Disabling cookies may affect some platform functionality.

12.Data Security

We implement industry-standard security measures including:

• Encryption of data in transit (TLS) and at rest
• Multi-factor authentication (MFA) availability for all accounts
• Access controls limiting employee access to production data
• Regular security reviews and monitoring via Sentry

No system is completely secure. If you believe your account has been compromised, contact us immediately at support@getaskie.com.

13.International Data Transfers

Our platform is hosted on Google Cloud Platform infrastructure located in North America. If you are accessing Askie from outside Canada or the United States, your data may be transferred to and processed in these jurisdictions. We take reasonable steps to ensure appropriate safeguards are in place for any such transfers.

14.Children's Privacy

Askie is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

15.Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Sending an email to the address on your account, or
• Displaying a notice within the Askie platform

Your continued use of Askie after changes take effect constitutes acceptance of the updated policy. The "Last Updated" date at the top of this page reflects the most recent revision.