Data Deletion Instructions

1.Before You Submit a Request

Askie stores some information on behalf of salons, spas, and other businesses that use our platform. Those businesses are generally responsible for their Clients' records. The correct request process depends on your relationship with Askie.

2.Subscribers and Staff Users

To request deletion of your Askie account or business data, email privacy@getaskie.com from the email address associated with your account. Include:

• Your full name and account email address
• The business name and Askie subdomain, if known
• Whether you want a specific record deleted or the entire account closed and deleted
• Whether you need an export before deletion

If you are a Staff User rather than the account owner, we may need authorization from the Subscriber before deleting business records.

3.Clients of an Askie Subscriber

First contact the salon, spa, or other business with which you booked or communicated. That business controls its Client records and can usually resolve the request fastest.

If you cannot reach the business, email privacy@getaskie.com and include:

• Your full name, phone number, and email address used with the business
• The business name and location
• A description of the information you want deleted
• Any relevant appointment or communication date that helps us locate the record

We may send the request to the relevant Subscriber or consult it before acting. We will not disclose the contents of the record until identity and authority have been verified.

4.WhatsApp Connection and Meta Data

A Subscriber can disconnect its WhatsApp integration from Askie's messaging or integration settings. Disconnecting stops Askie from using the stored integration credentials and removes or invalidates them from Askie's active systems. Depending on how the phone number was connected, Askie may also unsubscribe its application from WhatsApp webhooks or deregister the connected number.

Disconnecting WhatsApp is not the same as deleting all Askie records. Existing message history and compliance records remain subject to the retention periods in our Privacy Policy. To request earlier deletion of eligible records, email privacy@getaskie.com after disconnecting.

Meta and WhatsApp may retain information under their own terms and policies. Requests concerning information controlled directly by Meta or WhatsApp must be submitted using their privacy tools. See the Meta Privacy Center.

5.Verification and Response Time

We may ask for additional information to verify identity, account ownership, authority, and the scope of the request. Do not send passwords, payment-card numbers, government identification numbers, or sensitive health information by email unless we specifically request an appropriate verification method.

We aim to acknowledge and respond to a verified request within 30 days. Applicable law may permit an extension for complex requests; if so, we will explain the reason and expected timing.

6.What We Delete or Retain

Once a request is verified and approved, we delete or de-identify eligible information from active systems. This may include account details, Client records, appointments, message history, and integration identifiers within the request's scope.

We may retain limited information when reasonably necessary to:

• Comply with tax, accounting, privacy, messaging-platform, or other legal requirements
• Record consent, opt-out, account closure, and deletion activity
• Prevent fraud, investigate security incidents, or enforce agreements
• Resolve disputes or establish, exercise, or defend legal claims
• Complete the secure overwrite cycle for encrypted backups

Retained information is restricted to the applicable purpose and deleted when that purpose expires. For ordinary retention periods, see Section 11 of our Privacy Policy.