01
Pick the right moment
Askie surfaces review request opportunities based on salon-defined rules and appointment context.
Google Reviews
Turn great appointments into a reputation that brings in the next client.
Askie helps your salon request honest feedback after completed appointments, route concerns to the right people, and keep your Google reputation building under your own business profile.
Build public trust on Google. Not inside a marketplace you may outgrow.
The reputation gap
Your best appointments should not disappear after checkout.
A client leaves happy. The team moves to the next appointment. The owner gets pulled into the next problem. No one asks for a review.
Marketplace platforms often push reviews toward their own listings. Those reviews may help inside the platform, but they do less for the Google presence new clients see when they search.
Askie gives your salon a repeatable way to ask, listen, respond, and build public trust where new clients compare their options.
Repeats
No review request sent
Fewer, weaker reviews
Lower Google visibility
Fewer new clients
Reputation flywheel
A repeatable loop for every completed appointment.
Askie connects the moments that usually live in separate tools: review requests, private feedback, Google reviews, and public responses. Owner-approved response drafts are in early access.
02
Send the request
The salon chooses when to send a clear, human follow-up after the appointment.
03
Invite honest feedback
Clients can share private feedback and still keep the same path to leave a public Google review.
04
Route concerns to the right staff
Critical feedback reaches the staff member who provided the last service, plus owners and managers.
05
Bring Google reviews into Askie
Recent public reviews from the salon's Google Business Profile appear inside Askie.
06
Draft thoughtful responses
Owner-approved Google review response drafts are in early access for beta customers.
Google-first reputation
Build reviews where new clients search.
When someone searches for a salon, they often look at Google before they reach your website or booking flow.
Many marketplace-first products collect reviews for the marketplace listing. Askie is designed to strengthen your public Google presence, so the reputation you build keeps working for your salon beyond any one booking platform.
Marketplace-first reviews
Useful inside the platform, but often most visible after a client has already entered that marketplace.
Google-first reviews
Visible near the moment of local discovery, when a new client is deciding which salon to trust.
Review requests
Consistent review requests, controlled by the salon.
Askie can recommend which completed appointments are good follow-up opportunities based on your rules and recent client history. The salon stays in control: each request is approved individually.
Recommend eligible completed appointments
Approve each review request individually
Let staff initiate requests for services they completed
Avoid asking the same client too often
Send review requests after completed appointments
Keep the public Google review path available to every client
Private feedback
Hear about concerns while there is still time to respond.
Askie gives clients a private way to tell the salon what happened, while keeping their public Google review option unchanged.
Critical feedback routes to the last service provider, owner, and relevant managers. Manager-controlled visibility and RBAC govern staff access beyond each person's own clients.
Staff asks for feedback
The staff can ask for feedback in a private channel.
Client shares a concern
The client can explain what happened privately.
The right people are notified
The last service provider, owner, and relevant managers can respond to the issue.
Reputation is protected
Critical feedback is resolved before it becomes a publicly visible issue.
Google review management
Respond to Google reviews without leaving Askie.
Askie connects to your Google Business Profile and brings recent public reviews into your workspace. When a review appears, Askie can draft a personalized response that you review, edit, and approve before anything is published.
Connect to your Google Business Profile
See recent public Google reviews inside Askie
Draft personalized responses using client history, notes, salon voice, and previous conversation context
Edit every response before publishing
Approve every response before it goes live
Publish approved responses through Askie's Google Business Profile integration
Compounding value
Reputation compounds when the loop keeps running.
One review request helps for a day. A repeatable review system helps every week. The reputation your team earns should keep working for your salon where new clients are already looking.
More consistent review collection
Ask at the right moments instead of only when someone remembers.
Earlier feedback
Give clients a private way to raise concerns and give your team context to respond.
Stronger public presence
Build proof on the Google Business Profile prospects already use to compare salons.
Better public responses
Use owner-approved response drafts when your salon is accepted into the early-access rollout.
Less marketplace dependence
Build reputation that stays associated with your salon's public presence, not only a platform listing.
Product proof
Take charge of your online reputation.
Askie gives you the tools to manage your online reputation effectively with a full review lifecycle management interface. It starts with sending review requests, handling critical feedback privately, and responding to public reviews on Google. Use online reviews as the largest client acquisition channel.
Related resources
Want the deeper review strategy?
The feature page shows the workflow. These guides cover the broader Google review and marketplace reputation strategy. Hair salons can see how review follow-through fits their booking and return workflow on our hair salon booking software page. Barbershops can see the same workflow on our barbershop booking software page.
FAQ
Common questions
Does Askie automatically send a review request after every appointment?
Askie can recommend review opportunities based on your salon's rules and appointment context. The salon controls whether and when review requests are sent.
Where does Askie send review requests?
Askie supports post-appointment review requests. WhatsApp-based review requests are part of the beta rollout for customers with WhatsApp enabled.
Can every client still leave a Google review?
Yes. The public Google review option remains available regardless of whether the client's private feedback is positive or critical.
Does Askie filter unhappy clients away from Google?
No. Private feedback is an additional way for clients to reach the salon. It is not a gate in front of public Google reviews.
Who sees critical private feedback?
Askie surfaces critical feedback to the staff member who provided the last service, plus the salon owner and relevant managers. Manager-controlled visibility and RBAC help govern access beyond a staff member's own clients.
Can staff respond to client concerns?
Yes. Authorized staff, owners, or managers can choose to respond to the client and decide the next action.
Does Askie connect to my Google Business Profile?
Yes. Askie integrates with the salon's Google Business Profile and can fetch recent public reviews.
Can I respond to Google reviews from Askie?
Yes. Askie brings recent Google reviews into the product and lets the business respond from Askie's interface after approval.
Does Askie write Google review responses automatically?
Owner-approved Google review response drafts are in early access. Nothing is published automatically; the owner reviews, edits, and approves before a response goes live.
Can I edit an AI-drafted response before it goes live?
Yes. Response drafts are reviewed and edited before approval.
Will Google reviews improve my local ranking?
Google reviews can contribute to trust and local visibility, along with relevance, distance, profile completeness, and other factors. Askie should not be presented as a guarantee of higher rankings.
Why prioritize Google reviews over marketplace reviews?
Google reviews are visible where many new clients search and compare local salons. Marketplace reviews may help inside the platform, but they may not strengthen the salon's public Google presence in the same way.
Ready to build your salon's reputation where new clients search?
Askie helps you request honest feedback, respond to concerns, and manage Google reviews from one owner-controlled workflow.
Google-first reputation. Owner-controlled follow-up. Early-access response drafts.